Without trust there can be no enduring business relationship. At Headway there is a strong commitment to earning your trust by providing a wide range of products, friendly efficient service and a strong privacy policy that protects the confidentiality of your personal information.

Canada's Personal Information Protection and Electronic Documents Act sets out ten principals which businesses must follow. These are noted below, along with details of Headway's related policies.

Accountability
We are responsible for maintaining and protecting your personal information. The information includes information about you, including your name, address and telephone number.

Identifying Purposes
We collect this information to do business with you. It is collected from you through the completed Order for Services form in hardcopy or through electronic transmission.

Consent
You may withdraw all or part of your consent for us to use your personal information within certain legal restrictions. If consent is withdrawn, we may be limited in the services or products that we can provide you. A request for access to your personal information will be answered within 30 days of receiving it.

Limiting Collection
We limit the information we collect, to that which is required to service you.

Limiting Use, Disclosure, and Retention
We limit these three activities, to that which is required to serve you.

Accuracy
Regardless of how your personal information is collected, we will do our best to ensure its accuracy. It is important that you let us know directly or indirectly, of any changes to this.

Safeguards
One of the key elements underpinning your trust is the protection of your personal information. We have established controls, including access to our office and data records, passwords and file encryption for on-line activities. Our employees and service providers have access to your personal information only for the purpose as set out in this policy to enable them to perform their duties in servicing your business.

Openness
You may request access to your personal information and should you have any questions as to its accuracy or completeness, we will respond within 30 days of receiving your written request.

Individual Access
As stated above, you may request your personal information and we will respond within 30 days to your written request. In fact, we expect that most questions can be answered in a simple phone call. We are strongly committed to quickly clarifying or explaining our privacy policies.

Challenging Our Compliance
Obviously we would have no business if there was no trust between us. Upon your request we will immediately investigate and respond with our explanation of any aspect of our policies for the protection of your personal information.